Help centre · Support is free on every plan Find the answer yourself.
Find the answer yourself.
Otherwise, we handle it.
Everything you can do in the portal — and how you do it. If the answer is not here, you reach a case handler who knows your cases.
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Received a letter from us? View your case here Support case in the portal Reply within 2 hours on working days Around the clock Log in and raise one Telephone A case handler who knows your cases Working days during opening hours Call 35 15 47 65 Live chat An immediate reply Working days during opening hours Open the chat Email Reply within 2 hours on working days Around the clock [email protected]
Telephone and chat are open
Monday – Thursday 08.30 – 16.00 Friday 08.30 – 15.00 Weekends and public holidays Closed for telephone and chat
27 topics — grouped by
where you are in the process
Invoices & payment
4Reminders
4Collection cases
8Payout
3Account & subscription
4 27 topics
- How to create your account Getting started
- Connect your accounting system Getting started
- Set up your own letterhead and sender Getting started
- Invite your colleagues Getting started
- Create and send an invoice Invoices & payment
- Our invoices are in our accounting system — do we have to key them in again? Invoices & payment
- How can the customer pay? Invoices & payment
- A payment has not been booked Invoices & payment
- Set up the reminder flow Reminders
- Send reminders on the customer’s whole balance instead of one invoice Reminders
- Send a reminder as a physical letter Reminders
- The customer disputes the claim — stop the reminders Reminders
- Send an unpaid invoice to debt collection Collection cases
- Follow a case Collection cases
- The debtor wants to pay in instalments Collection cases
- Withdraw a case Collection cases
- Take the case to the bailiff’s court Collection cases
- The debtor cannot pay Collection cases
- Is the debtor registered with RKI (the Danish credit register)? Collection cases
- The debtor is based abroad Collection cases
- When do we get the money? Payout
- What is deducted when the debtor pays? Payout
- Change the account the money is paid into Payout
- Change plan Account & subscription
- Cancel the subscription Account & subscription
- API, data exports and SSO Account & subscription
- Forgotten password Account & subscription
It is not covered here
Then it is for us to answer. Raise a support case in the portal — or ring us, if it is urgent.
Raise a support case Did you not find the answer?
Did you not find the answer?
Then we handle it.
Support cases are raised inside the portal, under Support. The case then hangs on your account — we can see the invoice, the integration or the collection case you are writing about, and you can follow the reply in the same place.
- 01
Log in to the portal
With the email address the account was created with. If the password has gone, you can reset it on the login page.
- 02
Go to Support, and write the case
If you are standing on a specific case or invoice, raise the enquiry from there — then the case number and the entire history are already attached.
- 03
A reply within 2 hours
On working days during opening hours. The reply sits on the case — not in an inbox, where it goes astray.
Should the response time be an agreement and not a promise? A dedicated contact person and an SLA on response time are included with Advanced. See Advanced