§ 1Definitions
- RieckFlow
- The company RIECK INKASSO ApS, CVR no. 41645369, Østergade 4, st., 8370 Hadsten. RieckFlow is an authorised debt collection agency and part of Rieck Advokater.
- The Client
- The organisation that uses RieckFlow’s portal or debt collection services.
- The Debtor
- The Client’s customer — the party against whom the claim is directed. Referred to in the governing Danish text as both "debitor" and "skyldner".
- The Portal
- The system RieckFlow has developed and makes available to the Client.
- Account
- The account the Client has created in the Portal.
- Invoices
- The sales invoices the Client issues with itself as the legal sender. Credit notes, pro forma invoices and internal entries do not count.
- RieckFlow’s services
- The collective term for the Portal’s features and for the services RieckFlow delivers as a debt collection agency.
- The Claim
- The receivable RieckFlow collects from the Debtor on the Client’s behalf.
- Case
- A claim that has been passed to debt collection.
- Fee
- The total remuneration RieckFlow is entitled to charge the Client in connection with the Client’s cases.
- Success fee
- The percentage of the principal payable to RieckFlow as its fee if the Debtor pays the claim.
- Out-of-court collection
- The initial collection process, which does not involve the bailiff’s court.
- Court-based collection
- Recovery through the court system — payment order, the bailiff’s court and, above DKK 100,000, ordinary civil proceedings. Conducted by lawyers from Rieck Advokater.
- Collection monitoring
- RieckFlow’s solution for the ongoing monitoring of claims once the out-of-court or court-based process has ended.
§ 2Scope, application and entry into force
These terms are accepted and acceded to when the Client creates an account or otherwise uses RieckFlow’s portal or services. The terms apply between RieckFlow and the Client.
RieckFlow is a software and debt collection company. As an authorised debt collection agency, RieckFlow is supervised by Rigspolitiet (the Danish National Police), and the court cases are conducted by lawyers from Rieck Advokater.
The Client obtains a non-exclusive right to use the Portal and RieckFlow’s services. The Client may at any time change, in the Portal, which of the services it wishes to use. Where new services are added, the prices and terms in force at the time apply.
§ 3Subscription tiers and prices
The price consists of a monthly subscription for access to the Portal’s modules (does not apply to No Cure No Pay), any transaction and dispatch costs, cf. § 4, plus the success fee and other costs on collection cases, cf. §§ 6-8 and 10.
All tiers include an unlimited number of invoices and collection cases. The tier is chosen on the basis of the desired service level and the size of the payment fee and success fee. RieckFlow offers the following tiers:
- No Cure No Pay
- No fixed subscription. The Client pays only the success fee and other costs under these terms plus a payment fee, cf. § 4. Unlimited number of invoices and collection cases.
- Standard
- A fixed monthly subscription with invoicing service, automatic reminders and a reduced payment fee and success fee. Unlimited number of invoices and collection cases.
- Pro
- Everything from Standard plus extended features — including fully automated receivables management, reminders based on the customer balance, payment via the Client’s own FI code and 0% success fee on out-of-court collection.
- Advanced
- Everything from Pro plus a bespoke set-up, integration with Business Central and other ERP, API and data exports, a permanent legal team, a dedicated contact with an SLA, a consolidated set-up across CVR numbers as well as SSO and role management.
The prices, payment fees and included features in force at any time are set out in the price overview at rieckflow.com/priser. All amounts are excluding VAT. The price is stated per month on annual billing; if monthly billing is chosen, 20% is added.
On creating an account, the Client is placed on No Cure No Pay by default. The Client can upgrade at any time in the Portal or by contacting us. There is no set-up fee, and creating a collection case costs DKK 0, whatever the tier.
§ 4Transaction prices
Whatever the subscription, a payment fee is charged per completed payment. The fee includes the card cost (Visa and Mastercard issued in Europe) and depends on the tier:
- No Cure No Pay
- 3% + DKK 1.80 per completed payment.
- Standard
- 2.5% + DKK 1.80 per completed payment.
- Pro
- 1.95% + DKK 1.80 per completed payment.
- Advanced
- 1.65% + DKK 1.80 per completed payment.
A physical letter is charged at DKK 25 each and applies both to the invoicing and reminder process and to letters in the collection process.
For cards issued outside Europe, American Express and payments made from abroad or in a foreign currency, RieckFlow may charge the additional costs, exchange losses and conversion fees RieckFlow may incur.
§ 5Fees and interest charged to the Debtor
All reminder fees and interest charged to the Debtor accrue to RieckFlow upon payment. This applies both in the reminder process and in the collection process, and regardless of whether the fee was charged by the Client before the case was handed over or by RieckFlow along the way.
RieckFlow may charge fees and interest to the Debtor in the event of non-payment. If the fee is not paid, it is not charged to the Client.
Other collection costs awarded likewise accrue to RieckFlow upon payment — both in the out-of-court and in the court-based process. It is therefore the Debtor, not the Client, who pays for the recovery.
§ 6Out-of-court collection
If RieckFlow recovers the claim from the Debtor, a success fee is charged on the principal. The rate depends on the Client’s tier:
- No Cure No Pay
- 20% of the principal + VAT.
- Standard
- 10% of the principal + VAT.
- Pro and Advanced
- 0%. The Client keeps the entire principal.
The Client may always withdraw a case free of charge until the case has been resolved by payment in the out-of-court process.
If the case is resolved by payment — to RieckFlow or directly to the Client — RieckFlow is entitled to its full fee. This applies whether the claim has been paid in full or in part.
RieckFlow may, without the Client’s prior approval, enter into instalment plans under which the Debtor repays the whole claim over a maximum of 60 months. Writing down the principal requires the Client’s approval, subject however to § 8 on monitoring.
§ 7Court-based collection
If the Debtor does not pay during the out-of-court process, the case can be taken further through the court system. RieckFlow issues the payment order, obtains an enforceable basis and appears before the bailiff’s court on the Client’s behalf. The cases are conducted by lawyers from Rieck Advokater — the same people who have known the claim from the outset.
There is no monetary limit. The simplified debt collection procedure can only be used for claims below DKK 100,000; where the claim is larger, the case is instead conducted as ordinary civil proceedings.
The following is charged before the court procedure is commenced:
- Handling of the enforcement case
- DKK 750 + VAT per case. Fee payable to RieckFlow.
- Court fee
- DKK 750 per case. Payable to the bailiff’s court and collected by RieckFlow.
When court-based collection is commenced, the success fee in § 6 changes to:
- No Cure No Pay
- 20% of the principal + VAT.
- Standard
- 17% of the principal + VAT.
- Pro and Advanced
- 10% of the principal + VAT.
Other court disbursements are invoiced as they arise. Costs awarded, including appearance fees, accrue to RieckFlow upon payment by the Debtor.
If the Debtor does not appear before the bailiff’s court, RieckFlow will, where possible, have the Debtor brought before the court with the assistance of the police. RieckFlow is obliged to accept any instalment plan entered into during a hearing before the bailiff’s court, whatever the duration of the plan.
Where the Client wishes to petition for attachment in which the Client holds first priority, with a view to a compulsory auction, all costs associated with this are borne by the Client.
The Client may withdraw a court case at any time. Fees and court fees already paid are not credited, and if the payment order has been sent, the success fee is still charged.
§ 8Collection monitoring
If the Debtor cannot pay now, we do not close the case. It passes to monitoring, where we follow the Debtor’s ability to pay and resume recovery once the money is there.
If the claim is recovered during monitoring, a success fee of 20% of the principal + VAT is charged — whatever the tier. This success fee replaces the rates in §§ 6 and 7.
If the Client withdraws a case that has been transferred to monitoring, RieckFlow charges its success fee together with a fee for the work carried out up to the withdrawal.
Once the case has passed to monitoring, RieckFlow decides how the process is to be conducted — including legal steps, calls, instalment plans, composition settlements and, ultimately, whether the case should be closed.
RieckFlow interrupts the limitation period where this serves a purpose. If a monitoring case is brought before the bailiff’s court, RieckFlow covers the cost.
During monitoring, RieckFlow may offer the Debtor a composition settlement writing down the principal where this is assessed to be the best way of closing the case. This may be done without the Client’s approval within the following limits:
- The debt may be reduced by up to 33% of the original amount during the first 730 days from the due date.
- The debt may be reduced by up to 50% of the original amount from day 731 from the due date.
- Reductions of more than 50% of the principal require the Client’s written approval of the settlement offer.
§ 9Transition between collection stages
Unless otherwise agreed, all cases start in an out-of-court process. It lasts approximately 4 months.
When the out-of-court process ends, the Client is notified by email and in the Portal and has three options:
- Close the case. Where no payment has been obtained, the case can be closed free of charge. Where payment has been obtained, RieckFlow charges its full fee, cf. § 6.
- Start court-based collection, cf. § 7.
- Transfer the case to collection monitoring, cf. § 8.
The Client has 30 days to choose. If the choice is not made within the deadline, the case is automatically transferred to monitoring, and the terms in § 8 apply. The same happens if the Client chooses court-based collection without paying the invoice for commencing the case — the case is then transferred to monitoring 30 days after the invoice falls due.
The court-based process is deemed concluded after the hearing before the bailiff’s court, upon a declaration of insolvency or upon dismissal of the case. If the claim is not settled in full, the case passes to monitoring — including where the Debtor has entered into an instalment plan before the bailiff’s court.
RieckFlow may extend the out-of-court process where this is appropriate, rather than automatically changing the stage of the case.
§ 10Claims against debtors abroad
Where the Debtor is located abroad, RieckFlow recovers the claim through a network of local partners in the Debtor’s own country.
The terms and the fee for an international case are agreed specifically with the Client before the case is sent — they depend on the country, the size of the claim and the local partner’s rates. A complete address for the Debtor must be available when the case is created.
RieckFlow does not itself conduct court proceedings abroad.
§ 11Payment terms
The subscription is charged monthly in advance with 8 days to pay. Transaction costs are charged monthly in arrears with 8 days to pay.
VAT is added to all prices — including success fees and fees charged as part of the debt collection services. The VAT on RieckFlow’s fee is deducted automatically from the payouts RieckFlow makes to the Client.
Where the Client is exempt from VAT and has stated this in the Portal before the cases are created, RieckFlow does not charge VAT on reminder fees, interest and the success fee. This cannot be corrected retrospectively and applies only to new cases.
RieckFlow may set off amounts owed to it against client funds not yet settled. Invoices and reminders sent by RieckFlow to the email address stated by the Client are deemed delivered upon dispatch.
Payments received — by RieckFlow or directly by the Client — are allocated in the following order:
- 1. Payment costs
- 2. Interest
- 3. Collection costs
- 4. Reminder fees
- 5. Court costs
- 6. Success fee
- 7. Principal
RieckFlow therefore deducts its own costs and its fee before the recovered funds are paid out to the Client.
§ 12Handling of the Client’s funds
By creating an account, the Client authorises RieckFlow to receive payment of the claims RieckFlow collects on the Client’s behalf. RieckFlow is thereby established as the proper payee, cf. § 7(11) of Betalingsloven (the Danish Payments Act), and the Debtor can pay RieckFlow with discharging effect.
All recovered funds are deposited in a separate client account with Djursland Bank, segregated from the company’s other operations, and are administered in accordance with the applicable rules for authorised debt collection agencies.
RieckFlow pays out recovered funds to the Client the day after the payment has been received and identified. Where a payment cannot be attributed to a case, it is not paid out until it has been established which case it belongs to.
The Client is obliged to keep its account details up to date in the Portal. RieckFlow cannot be held liable for losses resulting from incorrectly stated account details.
§ 13RieckFlow’s liability
RieckFlow is not liable for losses caused by government measures, war, strike, lockout, blockade, fire or the like — or by other circumstances outside RieckFlow’s control that prevent, delay or impede performance of the agreement.
Losses arising for other reasons are compensated only if the Client proves that the damage is due to gross negligence on RieckFlow’s part. A claim for damages can never exceed the revenue RieckFlow has actually invoiced the Client — that is, excluding revenue from reminder fees and collection costs.
RieckFlow strives for the highest possible operational stability but cannot be held liable for outages and disruptions caused by circumstances outside RieckFlow’s control. In the event of an outage, we work to restore normal operation as quickly as possible.
RieckFlow informs the Client of the complaints and objections we receive from the Debtor.
RieckFlow is an authorised debt collection agency, approved by Rigspolitiet (the Danish National Police), and has, in accordance with the applicable rules, taken out professional indemnity insurance and provided a guarantee with Codan Forsikring A/S, Gammel Kongevej 60, 1790 København V. The guarantee and the insurance cover all debt collection activity, wherever it is carried out.
§ 14The Client’s responsibilities
The Client must comply with Danish law and warrants that the claims meet every statutory requirement at all times — including information on reminder fees, default interest, payment terms, CVR no., VAT and duties, specification of the service, the delivery date and the Debtor’s legal capacity.
On creating a case, the Client warrants that the Debtor has raised no counterclaim, that there is no dispute between the Client and the Debtor, and that the Client is not aware of any circumstances that could give rise to one. Where the Debtor’s claim is discharged in whole or in part by set-off, the claim is deemed recovered in full.
If the Debtor raises an objection, the Client must inform RieckFlow immediately. The Client has 28 days to answer the objection and submit documentation if the claim is to be maintained. If this is not done, RieckFlow closes the case.
The Client warrants that it will not create time-barred claims in the Portal and must keep its contact details, bank details and other information up to date.
Where the Debtor pays the Client directly, in whole or in part, the Client must inform RieckFlow immediately, whereupon RieckFlow invoices its fee.
The Client must meet the KYC, anti-money laundering and GDPR requirements set by RieckFlow no later than 10 days after they have been notified, and must sign the data processing agreement the Client receives when the account is created.
Use of the Portal is conditional on the Client holding a Danish bank account that can be used for payouts and settlements. If the Client does not have — or loses — a Danish business account, RieckFlow’s services cannot be used, and RieckFlow may suspend access or bring the relationship to an end without notice.
§ 15Termination and changes to the terms
There is no lock-in. The Client may terminate or downgrade its subscription on one day’s notice. Termination takes place in the Portal or in writing to us.
RieckFlow may change prices and terms. Changes are notified with effect from the end of the current calendar month. If the Client has not terminated the relationship or objected before the notice period expires, the new terms apply. RieckFlow may adjust the terms without notice where this is done in order to meet requirements from the authorities.
Cases already commenced are resolved on the prices and terms that applied when the case was created.
If the Client has had no cases with RieckFlow for more than 3 months, RieckFlow has the right — but not the obligation — to close the account and delete the Client’s data. The Client is itself responsible for securing a copy.
RieckFlow may change and improve the Portal and its services on an ongoing basis. This may happen with or without notice.
§ 16Confidentiality and data security
RieckFlow is a data processor for the Client when the Client uses the Portal: we make the software available for the Client’s own receivables management and store the Client’s data. The Client therefore enters into a data processing agreement with RieckFlow, cf. Article 28(3) of the GDPR.
RieckFlow is, by contrast, an independent data controller when the Client uses the debt collection services. As an authorised debt collection agency, we take our own decisions on the use of personal data. The processing takes place under the legitimate interests balancing rule in Article 6(1)(f) of the GDPR — the legitimate interest being the recovery of amounts owed. No data processing agreement is required for the debt collection services, but the Client must secure its own legal basis for disclosing personal data to RieckFlow.
The processing of information about the Client itself is described in the privacy policy, and the processing of information about debtors in the privacy policy for debt collection. Both have their own page.
RieckFlow treats all information about the Client and the Debtor as confidential.
§ 17Intellectual property rights
The Portal and the information it generates — apart from the Client’s own application data — are protected by copyright and other intellectual property rights and belong to RieckFlow. The rights are under no circumstances transferred to the Client.
The Client must inform RieckFlow of any possible infringement of RieckFlow’s rights, including unauthorised use of the Portal.
For material the Client uploads to the Portal, the Client grants RieckFlow and RieckFlow’s suppliers a worldwide licence to the extent necessary to operate the Portal and perform the agreement. The Client warrants that the material does not infringe the rights of third parties.
§ 18Assignment of rights
RieckFlow may assign its rights and obligations towards the Client to a group company or to a third party.
Where the Client transfers its subscription to, for example, an accountant, control of the account passes to the new administrator.
§ 19Use of AI
The Client accepts that RieckFlow makes reasonable use of artificial intelligence in its services and in support — within the following framework:
- Limited use of data: AI features use only the data the purpose requires, and all processing takes place in accordance with the applicable data protection rules.
- Ownership: The Client retains ownership of its data, and the output may be used freely by the Client. The Client’s data is not used to train AI models.
- Protection: AI is used to monitor communication for phishing, spam and unwanted content.
- Automation: AI is used to automate parts of support and case handling, so that cases are handled faster.
A case is never decided by a machine alone: decisions to escalate, settle or close a case are taken by a person. The same is stated in the privacy policy for debt collection — it is a promise to both parties.
§ 20Usage data and product improvement
As an independent data controller, RieckFlow may collect and use usage data from the Client’s use of the Portal. Usage data is technical and operational metadata — for example login events, feature usage, performance and error metrics, the number of invoices sent, and information about version and device.
Usage data is used solely to safeguard operation, stability and security, for aggregated statistics and reporting, and to develop and improve RieckFlow’s products.
Usage data is processed in accordance with the principle of data minimisation and, as far as possible, in aggregated or anonymised form. RieckFlow does not sell the Client’s data.
§ 21Data portability
The Client has the right to have its data released in order to change supplier or to cease using the service. Data is delivered in a structured, commonly used and machine-readable format; documents are delivered in their original format (typically PDF).
Requests are made via support, and the export is delivered without undue delay. Standard exports are free of charge. Extraordinary exports may be invoiced at direct cost, subject to prior approval.
Internal security logs, source code, system architecture and the trade secrets of third parties are excluded. Release takes place in accordance with the data protection rules, cf. § 16.
§ 22Complaints and disputes
If you are dissatisfied, contact your case handler or write to us — we answer every enquiry. Complaints about proper debt collection practice may be brought before Rigspolitiet (the Danish National Police), which supervises authorised debt collection agencies.
These terms are governed by Danish law. Disputes that cannot be settled amicably are decided by the district court (byretten) in the judicial district in which RieckFlow has its venue.
§ 23Validity
These terms are effective from 12 July 2026 and supersede all previous terms.
