Help centre Reminders
The customer disputes the claim — stop the reminders
An objection halts the flow while a lawyer reviews it. No further reminders are sent on top of a dispute — neither by us nor by the automation.
How to do it
- Open the case → Register objection, and attach the customer’s grounds.
- The flow is put on hold until the objection has been assessed.
More in reminders
Not the answer you needed?
Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.